 |
|
Course Dates
Our next course will be held on:
6th Sept 2010
| Venue: |
Bewley's Hotel
Ballsbridge
Dublin 4
|
Cost: €530.00 per participant
Book Online For €470.00
Includes: course notes, lunch & refreshments
To book click
here
|
Content
 |
COMMUNICATING PROFESSIONALLY ON THE TELEPHONE |
|
|
PLANNING AND PREPARING FOR THE CALL |
|
|
CONTACT PROFILE-WHAT YOU NEED TO KNOW IN ADVANCE? |
|
|
QUESTIONING AND LISTENING SKILLS |
|
|
VOICE MAIL STRATEGY |
|
|
DEALING WITH THE 'GATEKEEPER' |
|
|
STRUCTURING YOUR PROPOSITION-CREATING INTEREST |
|
|
OVERCOMING RESISTANCE |
|
|
BUILDING RAPPORT |
|
|
CLOSING THE CALL- WINNING AGREEMENT |
| |
 |
|
|
Description
Time constraints and increased business costs have highlighted the growing potential of the telephone as a powerful and cost effective marketing tool. It is a very useful medium if you want to qualify sales leads, conduct market research, obtain appointments with key decision makers, track responses to a mail marketing campaign or simply promote your products /services. This course blends marketing with some selling to produce a formula that will substantially increase your overall telephone response rate. Many worthwhile projects are shelved not always through a lack of interest but due to a lack of 'know how'. Constructing a professional approach and planning the call together with the required confidence and determination are just some of the essential requirements. However when these factors are combined with effective communication skills and persuasive selling strategies the results can be dramatic.
|
Who will benefit: |
|
Tele-marketing personnel, call centre staff, tele-sales staff, sales support staff and anybody who uses the telephone in a marketing context. |
We can come to you and
conduct this course onsite: View Group Training details |
|
