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Course Dates
Our next course will be held on:
9th - 10th Sept 2010
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Bewley's Hotel
Ballsbridge
Dublin 4
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Cost: €820.00 per participant
Book Online For €750.00
Includes: course notes, lunch & refreshments
To book click
here
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Content
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THE BUSINESS POTENTIAL OF THE TELEPHONE |
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HOW THE SELLING PROCESS WORKS |
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YOUR ROLE IN THE SELLING CHAIN |
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WHY CUSTOMERS BUY? |
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PLANNING & PERSONAL ORGANISATION |
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HANDLING ENQUIRIES/DEVELOPING THE CALL |
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MAKING OUTBOUND SALES CALLS |
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STRUCTURING THE CALL IN LOGICAL FORMAT |
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ASKING THE RIGHT QUESTIONS? |
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COMMUNICATING EFFECTIVELY |
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HOW TO BEHAVE ASSERTIVELY |
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BUILDING RAPPORT WITH CUSTOMERS/CALLERS |
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CLOSING A TELEPHONE SALES CALL |
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DEALING WITH CUSTOMER OBJECTIONS |
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HANDLING COMPLAINTS/RESTORING GOODWILL |
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TELEPHONE SELLING SKILLS
2
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Description
You do not have to be a high-powered, hard-nosed sales executive to transact business on the telephone. In a commercial sense the telephone is a powerful marketing tool and when placed in the right hands can have a profound effect in influencing your customers and callers. However it is estimated that 20% of potential business is lost every day through simple lack of sales awareness and without companies like yours ever realising it. When customers phone your organisation they are usually hurried and seem impatient, this is largely due to the impersonal nature of the telephone. Furthermore customers can be easily put off by what appear as simple indiscretions displayed by telephone staff, like being slow to respond, unclear in description or hesitant in answering a question and usually hide their frustration by being brief and non-committal. Over time if customers and callers continue to encounter poor standards they will eventually stop phoning you and move on to somebody else, like your competitor. Telephone Selling Skills is a sales training course that takes into account the special development requirements of those interacting with customers and callers on the telephone. It's focus is on increasing participants awareness of the selling process while developing their confidence to pro-actively engage customers and improve their overall call management capabilities where the full business and marketing potential of each call can be maximised.
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Who will benefit: |
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All sales office, call centre, sales support
and customer service personnel who are transacting business with
customers on the telephone and want to achieve a more professional
and effective level of performance. |
We can come to you and
conduct this course onsite: View Group Training details
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