David Quinn & Associates | Professional Telephone Skills Training Course

Course Dates

Our next course will be held on:

3rd Sept 2010

Venue:

Bewley's Hotel
Ballsbridge
Dublin 4

Cost: €530.00 Per participant

Book online for €470.00
Includes: course notes, lunch & refreshments

To book click here

Content

	GREETING CUSTOMERS AND CALLERS
	RESPONDING TO THE NEEDS OF CALLERS
	DEVELOPING THE CALL
	BUILDING RAPPORT
	COMMUNICATING EFFECTIVELY
	THE POWER OF LANGUAGE
	THE IMPORTANCE OF LISTENING
	CALL LOGGING AND FOLLOW THROUGH
	PERSONAL ORGANISATION
	TRANSACTING BUSINESS
	HANDING COMPLAINTS
	DEALING WITH IRATE CALLERS
	BUILDING RELATIONSHIPS

PROFESSIONAL TELEPHONE SKILLS
1 DAY

Description

This practical one day training course will help you project a professional and business like image to all those who you deal with by telephone. The telephone is a very efficient and cost effective PR/Marketing tool and when placed in the hands of a trained user can have a profound effect on how othere perceive you and your organisation.The telephone is the first point of contact many will have with your company, it is up to you to ensure the message you wish to convey is done so with confidence, clarity and the appropriate level of care.

Who will benefit:

All those who use the telephone
in the course of their daly business
activities

We can come to you and
conduct this course onsite:

View Group Training details

	6 Ontario Terrace, Canal Road, Rathmines, Dublin 6. Tel: +353 1 4978353 Email; quinntraining@eircom.net
	© 2009 David Quinn & Associates